Coronavirus – Business Continuity Policy

Due to the rapidly developing national and international situation around COVID-19, Waterdale, including CPiO Limited and eSpida Limited, has been updating its business continuity policy in line with the changing advice coming from the UK Government and Public Health England.

Waterdale is committed to the service of our customers whilst balancing the safety of ALL stakeholders. As a business we have invested heavily in business technologies allowing all of our employees to work remotely should there ever be such a need. In these unprecedented times, we are prepared for our entire workforce to work from home with minimal disruption to business.

Your contact via the Support Team will remain unchanged. You can continue to contact them via normal channels.

Prepare. Manage. Respond

Waterdale has a duty of care towards all of its employees. We are carefully monitoring the situation with regard to customer sites and are asking all customers to divulge any confirmed or potential COVID-19 cases. We reserve the right to ask further screening questions or refuse to attend site should we have any concerns over the safety of our staff. We have already restricted the gathering of large meetings, choosing to meet via our online conferencing facilities. Where possible, customer meetings have been scheduled using these same facilities.

As you would expect, we have taken what precautions we can to prevent the spread of COVID-19 amongst our workforce including the undertaking of additional cleaning, hand sanitisation and requesting that any member of staff with any form of respiratory-tract illness to remain at home and self- isolate for a period of 14 days. We are also monitoring all staff movement such as travel during working hours or personal leave.

Waterdale would like to assure you that we are monitoring the situation closely and will respond to any changes appropriately.